TO OUR DEAR VALUED CUSTOMERS,
First of all, please accept our sincerest apology for not having brought you the top-notch service as you all deserved. A lot of our customers have been experiencing very long wait, 2-3 weeks for most, and some spanning even over a month to get their order.
This is poles apart from the turnaround time we promised. Most have reached out to us through our support email; some have voiced out on social media on multiple occasions on this delay, both from the delay in their orders as well as the lack of any or good response from our customer service team.
We apologize for this situation and for the bad experience you’ve had so far. In short, we have failed to deliver on the service level we promised to uphold since we started the business, in part due to the overwhelming increase in orders, and also in part due to the lack of initiative to take better measures in this period of time.
1) Late Delivery
We are incredibly sorry for not delivering your precious gift on time. To express our sincere apologies to this problem, we'd love to offer you a 20% discount coupon for your next purchase.
A 20% discount coupon: Applied for any product in our store, including high value products like CANVAS, APPARELS BLANKET or YARD SIGN. All you need to do is simply applying the discount code to your next purchase.
2) No Tracking Available
Please kindly bear with us for a little bit more as we are taking all possible solutions so as to deliver your order in the shortest possible.
We’ve set your order to the highest priority so it can be better-taken care of. We’ve already recruited more staff to take care of all of the pending orders. We’ve stopped receiving new orders so as to focus 100% on the pending ones. We’ve been working 20 hours/day shifts to clear up backlogs.
3) Lack Of Responsive
We are also developing another better customer support software and designing the workflow in the best way possible to help customers solve their inquiries and problems faster. Please send us an email to support@4zOutfitters.com to let us know about your current problem and we promise we will take care of it immediately.We are recruiting more customer service personnel to ensure that every 4zOutfitters customer who needs to contact the company about their orders is taken care of as quickly as possible.
Lastly, we just want to say thank you to those that continue to support us, and for those that have experienced some disappointment with us, we are deeply regretful and hope that you will give us another chance - we will try our very best to make up for it! We have learned a lot from this experience and hope to continuously improve ourselves to provide great services and products to all of you.Thank you for your time.